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I was served straight away. I was shopping for my son, and the sales man engaged the both of us, asking my son what he uses his bike for and what he would like to use his new bike for. He explained the differences to the both of us. He allowed my son to sit on them and then test ride them. I was super impressed with the excellent service. For me this was a large purchase, and I was happy to spend my money with a company that had excellent service and great product knowledge and experience and a friendly, informative approach. Thank you.
Suzanne C

Great customer service and store.
Kurt J

I am just a weekend rider but I was made to feel that my sale was every bit as important as the rider spending a lot of money. I was not shown bikes that i could not afford, in the hope that the value of the sale would be pushed up. The staff were courteous and helpful.Jenny F

I like the bike a lot and the staff at Avantiplus Frankston were very helpful.
Craig F

The assistance we received from Luke was brilliant! We were shown different options and it was explained to us the benefits of each, we also didn’t feel pressured at all with the purchase. Once we selected a bike we were assisted to the car, including the loading of it. Their after sales support and maintenance program is great as well. Thank you!
Meredith L

Your ongoing support after sale is exceptional. Thank you.
Katie N

I have purchased 2 bikes from the store in the last 3 months and have had great service on both occasions. The salesmen were very helpful and I appreciate that they ensured that the bikes were fully prepared so that I had nothing more to do except surprise my kids on their birthdays.
Victoria F

Local store with a product range I was interested in. Luke was a great guy to deal with, friendly & knowledgable. Sold! ?
Jason G

The knowledge of the fit up on the bike. I left feeling very confident and assured.
Matthew A

They are beautiful bikes and feel safe riding and at a very good price.
Christine J

Staff were very friendly and helpful. had the bike ready very quickly.
Carly S

Very helpful, with plenty of knowledge! Not pushed into a sale or something I didn’t need.
James P

Very friendly and knowledgeable staff. Great customer service!
Ollie F

Service and advice was excellent.
Cameron M

The sales staff were very friendly, not pushy and were also very knowledgeable on the range of bikes they were selling. Having 300 plus finished bikes in stock to look at and try was also a great advantage.
Paul H

Friendly and knowledgeable. No high pressure sales.
James B

I purchased the Avanti Competitor. Although the initial inquiry was purely price based the customer service from you was excellent and after riding it for a bit I have to say the bike is an absolute cracker. Thank you
Stephen D

Great service brilliant sales team really worked hard to make sure we were happy.
Richard C

Fantastic customer service and a large range of well stocked product.
Andrew C

People very friendly and happy to help
Marie C

Everything was easy, our questions were answered simply and the service was friendly.
Sharon S

Clean store and friendly helpful staff
John F

Excellent sales service, no pressure just good advice. a very nice shopping experience.
Peter L

Helpful, individual attention, gave opinion without pushing any product.
Kristina L

Helpful people, great service, great selection of bikes and accessories.
Rebecca K

Great service.
Robert D

Andy was very easy to deal with and provided best options for my budget. Bike was ready for collection 1 day early.
Robert C

Love the bike the service was great such a quality product.
Michelle D

Friendly service, great advice on kids bikes.
Rob W

Have purchased other brands for my kids that only last 6 months purchased an Avanti for my daughter 2 years ago and after a lot of abuse it still rides like a new bike Have now bought another for my youngest daughter.
Jason S

A community supporter, kind, helpful, caring and efficient.
Julie O

Great service and knowledge to assist.
Leith W

When I phoned and enquired about the type of bike I was looking for…medium recreational, easy riding, Andy was very helpful. When I came in the staff was very friendly and Andy introduced himself and was very helpful. I am glad he understood that I was not a “speedster”. but enjoyed riding, and was looking for a sturdy mode of transport. The staff did not try to induce me into buying or upgrading to a mode of transport that was costly. I appreciated this. Thank you for your time and friendly manner. I would recommend you to others.
Cheryl H

Fantastic service both very helpful for a mum who doesn’t know much about buying kids bikes.
Simone J

The staff were very patient and understanding and found just the bike for me. Having ridden it a lot now I realise what a great bike they recommended to me for my special needs.
Susie H

Good service, friendly.
Jade B

Quick easy help from staff.
Richard S

Good service.
Bill C

Excellent customer service.
Jodie T

Good store with big range. Helpful staff and good prices.
Gary W

Good helpful service.
John C

Great range of bikes and the staff member I spoke to spent lots of time going through our choices.
Kim L

Great service.
Lance W

Friendly, good value & easy to get to.
Lucette T

Great customer service, quality product & I believe in supporting smaller local businesses.
Sharon M 23/1/2015

It was a great experience.
Lisa M

Service was excellent.
Erin B

We visited the store to purchase a new bike. The assistant we spoke with was friendly, knowledgeable and was not pushy. We have previously purchased bikes from Avanti Plus Frankston.
Anthony S

Service was good.
Jim E

Friendly, helpful and a large range ?
Louise A

Very friendly phone manner, polite, professional and was clear with info. Instore service was prompt, a thorough knowledge of products was very helpful. Genuine servicemen!
Tania T

Great down to earth service without being pushy. Good advice and patience from Andy!
John S

If any friends want an Avanti bike, I’ll recommend them to see you.
Kym A

Fabulous service.
Janine P

Approachable staff that guided me through choices. Quick order turnaround and courtesy follow up call. Quality bike options.
Andrew I

Very friendly phone manner, polite, professional and was clear with info. Instore service was prompt, a thorough knowledge of products was very helpful. Genuine servicemen!
Tania T

Staff were very helpful and there wasn’t any pushy sales pitch. Michelle V

Time in the store was very quick and efficient. Was also given options for different products to make my new bike better.
Andrew J

Excellent service and advice. Friendly team of like minded enthusiasts.
Lindsay D

From the phone conversation to picking up the bike from the store the service was excellent. Very friendly staff.
Kerrie A

Your staff were friendly and happy to assist. I am very happy with my bike.
Emma H

Good service, no pressure, good advice.
Belinda B

Very friendly, helpful and knowledgeable staff. Great after purchase service too.
Chantal M

Excellent customer service, terrific sales person Luke listened well and understood my needs as a customer, product knowledge, follow up service arrangements, quick bike preparation.
Sandra and John M

The service efficiency and knowledge was excellent. I cannot fault it. Amanda M

Excellent non pressured service.
John/Jackie A

Staff professionalism and friendly, helpful attitude.
Barb S

Friendly service and quality products.
Sally D

Friendly, knowledgeable service.
Robert H

Staff were knowledgeable and friendly. Prices were great.
Chris S

Friendly, knowledgeable service.
Robert H

Because I was very happy with their service, phone manner and the price on my new MTB. Also the fact I could take the bike with me straight away and that they made changes to the bike in no time at all. I am really happy.
Mark C

Service was excellent. The member of staff who dealt with me was knowledgeable and sold me a bike that was right for me. The after sales service has also been great. I am so pleased with the bike that I bought. I have already recommended the Frankston store to all of my cycling friends.
Andy M

The staff at Avanti Plus Frankston are fantastic. They are knowledgeable, helpful patient and extremely personable. They took time to explain various options and I didn’t feel pressured at all in making a decision. Their after service has been fantastic and I wouldn’t consider buying a bike or bike equipment anywhere else.
David W

Fantastic service, I have been looked after very well.
Craig D

I rated this way because after sitting on my new bike in store, I realised how much better the quality of the bike and the comfort was..the bike seemed to fit me….and there was no going back . I think if I had have purchased a lesser brand it would live in the garage…but I have been out most days for a pleasure ride as I call it and loving it….so thankyou Andy for suggesting this bike to me.
Julie C

Your staff were very patient with us, showed us a variety of options for my son and allowed him to test ride a couple of bikes to help him choose his bike. Really impressed with the service.
Scott R

Third purchase for us and as usual the same professional advice, reliable product and zero fuss transaction.
Tony H

Good range of bikes to choose from. Excellent set up of the new bike. Competitive pricing and huge range of accessories.
Bill R

I came in and the customer service was great. The people who served me seemed honest and I would have no problem recommending them to my friends.
Justin C

Good service, local people.
Neil and Caroline W

I have bought two bikes through you now. Both times it was simple and easy to work out what size and type would suit our needs with the help of the staff who were always friendly, helpful and not pushy in any way. I also like your Saturday morning free maintenance lessons – we will be there this week.
Susan S

Great customer service.
Jayne C

Very helpful and friendly.
Jessie Y

Excellent friendly informative service – no trying to up sell, listened to what my needs were and accepted them – even offered a superseded model at a sale price.
David W

Really good service.
Johanna G

The service and advice was very good.
Lisa E

Good range, great service, local to our house.
Justine W

The guys were very helpful and made purchasing a bike very easy.
Glenn M

Andy helped me out at the Frankston store and he was fantastic, very knowledgeable and helped me select the right bike for the terrain I was going to use it on. I love the bike and thought that the service was excellent, will definitely continue to shop and recommend AvantiPlus Frankston.
Amanda K

The customer service was just AWESOME!
Claire P

Have brought all my childrens bikes here. staff are fantastic and very helpful. would prefer to spend extra money on a better bike.
Melissa S

Staff are brilliant – friendly, incredibly helpful and knowledgeable. Wouldn’t consider buying bikes anywhere else. Also it is a small, local store which I like to support.
Pamela W

Even though we knew we ‘wanted a bike’, we had no idea what to look for. Andy was so patient and helpful. and of course, we bought from you. The bike is a present, so we cannot comment on it, but the staff were great, even the young man who helped me take the bike to and more importantly INTO my car. very friendly and very helpful. took the time to demonstrate how to get the front wheel off and asked me if I would like to try putting it back on – just to make sure. we have bought scooter parts from your store in the past and we also found the guidance we received really helpful. I especially like the consideration given to the younger generation, treating them as valued customers – giving them the respect that most of them deserve.
Josie A

Excellent service- information and recommendation of the most suitable bike for purpose/age appropriate.
Simon H

Great service and advice.These guys know exactly what there talking about especially with myself not knowing much at all about road bikes and getting back on one after so many years. Thanks to all.
John and Jamie M

The service was excellent and your staff were friendly and helpful in selling me a bike I wanted, not a bike that they wanted to sell me, which was what I found with some of the other shops I contacted. Thanks for helping get me back on the bike.
Aaron P

Staff were very personable and didn’t try to push any products onto me leaving me to decide what was best for me.
Bob F

Friendly and helpful service. Supporting local business over larger chain stores.
Michelle K

Luke Patton was helpful, informative and did not apply any pressure to purchase.
James A

I found the staff very friendly, willing to adapt to my needs and the product is very good.
Geoff A

The staff were exceptional in the way that they helped my wife and I choose the right bike. Nothing was too hard and they even fitted the bike rack to my car.
Neil F

Individual service and advice and fitting the correct bike to my daughter.
Melissa J

Competitive pricing, excellent service, product knowledge, considered advice on bikes that would suit our needs.
Keryn H

Helpful and knowledgeable, efficient and fantastic customer service.
Pamela M

The customer service is outstanding and every single staff member is very nice and know what they are doing.
Jane B

The service we received was impeccable.  My son, his friend and myself were upstairs on the next level and the gentleman that serviced us allowed us time to browse, without feeling uncomfortable and under pressure to make a choice. He must have gone up and down the staircase at least 4 times and when my son finally made his choice, the length of time it took from decision to walking out of the shop with a new bike, after it had been reviewed and adjusted to ensure safety, was approx 10 minutes – fantastic time and without rushing.  Friendliness, customer relationship and promptness.
Christine S

I have bought 2 bikes from there in the last 8 months. The service has been great, also I have had repairs and a replacement derailleur that have been covered under warranty at no extra cost. The guys there are knowledgeable and are keen to lend assistance. I will continue to go there!
Luke P

The salesperson actually knew something about Women’s specific design bikes, and the shop had a few women’s bikes actually in the shop that we could test ride. Unlike other shops we’d visited who had no floor stock and tried to sell us men’s bikes.
Pamela D

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